At rambaexport.com, we strive to provide our customers with the best possible shopping experience. We understand that sometimes circumstances may arise that lead to the desire for a refund. However, please be informed that we have a strict no-refund policy.
Refund Policy Overview:
No Refunds: rambaexports.com does not accept any refund requests. Once a purchase is made, it is considered final.
Exchange Policy: While we do not offer refunds, we are open to considering exchanges under certain circumstances, such as receiving a defective or damaged product. Please contact our customer support team within 24 hours of receiving your order to discuss exchange options.
Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team immediately. We may require an uninterrupted unboxing video of the issue before proceeding with an exchange. Our team will work diligently to resolve the issue and provide you with a replacement item.
Cancellation Policy: Orders cannot be canceled once they are confirmed. Please review your order carefully before completing your purchase.
Contacting Customer Support: For any concerns or inquiries related to exchanges or defective/damaged items, please contact our customer support team at exportsramba@gmail.com. Provide your order number and a detailed description of the issue, along with an uninterrupted unboxing video.
Please note that by making a purchase on rambaexport.com, you agree to abide by this refund policy.
Thank you for choosing rambaexport.com. We appreciate your understanding and cooperation.
SHIPPING POLICY
Shipping inside India is free of cost, we use reliable courier companies like Blue Dart, Delhivery to ship the products which are completely insured. Generally, for Cash On Delivery orders, the courier company calls you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location.
We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or for the returns if the customer is not available at the time of delivery.
Shipping TAT: 7-8 business days